The customer support people I deal with are usually at least equally useless or worse. Maybe that’s not the case here but I doubt it. That’s probably also on the shoulders of the company who pays $5/hr and gives them 12 seconds to reply to support requests, but the point stands.
That’s probably because those companies are run by the same kind of dickhead as this Salesforce douchebag, a multi-billionaire, yet he can’t afford to pay and properly train his employees. That’s what we’re dealing with here. No resources for human customer support, and all the resources for AI. 🤷♂️
The customer support people I deal with are usually at least equally useless or worse. Maybe that’s not the case here but I doubt it. That’s probably also on the shoulders of the company who pays $5/hr and gives them 12 seconds to reply to support requests, but the point stands.
That’s probably because those companies are run by the same kind of dickhead as this Salesforce douchebag, a multi-billionaire, yet he can’t afford to pay and properly train his employees. That’s what we’re dealing with here. No resources for human customer support, and all the resources for AI. 🤷♂️
Costs a lot less to run an AI chatbot than it does to power a workforce full of humans. Doesn’t really matter why.