“Funny” story - at my prior employer, my department would outsource a bit more labor overseas each year to reduce costs. Year after year we were able to deliver 5-10% cost reductions, mostly through outsourcing. When I started with the company, we were about 40% outsourced, when I left we were over 80%, but it took many years to get there.
Over the years, we could have returned vastly more money to shareholders if we had outsourced more quickly, but our department leadership understood that they have to show improvement every year, so its bad business to save all the money at once (even though the savings would increase profitability permanently).
In the last 2 years, many of those leaders have moved on to other roles, in part because they understood we were nearing the end of the road for that strategy. I would be very curious to see how the next 2-3 years goes for the new leaders, but I also had a good opportunity to leave before things get ugly.
I tried to sign up for an Apple TV free trial without an Apple device. It let me create the account, but then I had to “activate” the account, and I couldn’t do it on any of my devices (android, windows, the TV that gave me the free trial). I talked to tier 1 and tier 2 support, they couldn’t get it working either.
Then it gets even more ridiculous. The tier 2 agent asks me to upload screenshots of the errors I was getting for the tier 3 (?) engineers to review. Oh, I need an active Apple account to upload anything. I emailed the images and their email system stripped the attachments from the email. Tier 3 closed the ticket and banned my account. I talked to Tier 2 again and all they could do was put in a ticket to request I be unbanned…it was denied.
Finally, I gave up and asked them to delete my account. They said my account can only be deleted if I log in and use the delete account function. I pointed out how that was not possible and they said there was no other option. The whole situation reinforced my plan to never buy an Apple product.