I don’t want to treat phone numbers as an ID, but for some reason my customers will give their phone number to me online far more willingly than they’ll cough up their email address, which is baffling only until you realize:
- Most people are technologically incompetent and are intimidated by the avalanche of crap they get in their email, and
- They never answer their phones anyway, so who cares?
I actually offer the option, because I don’t give a rat’s ass how people ignore me when I try to contact them. But when they place an order I at least need to be able to prove that I tried.
Make no mistake, the response to general strikes will also be catastrophic and widespread violence once it starts actually impacting the bottom line. The distinction will be where it starts and who it’s directed against first. So you’d better be ready for that, too.